Osborne Park Jeep

Am in the market to purchase a new Jeep Cherokee. Visited Osborne Park Jeep on the weekend and spoke with Arjun. He was polite and knowledgeable. We had arranged a potential quote for my existing Jeep as a potential trade in on a new Jeep, will call me on Monday. Seems reasonable. Well no, no call or email even though he has all my details. Where has customer service gone and commitment to follow up. They seem to not care so that’s fine, there are plenty of Jeep dealerships in Perth and am sure they will be better at getting a sale than Osborne Park. Try another dealership and read the reviews on the servicing department. Seems to have issues that are not being addressed.

Would NOT recommend this place to any one! Particularly if you are female, as you’ll either get ripped off/over charged or just treated poorly - even after placing a complaint and having no response back.My sister who is dyslexic - and to be frank makes her embarrassed having to admit. Had a service booked in, once service was completed kindly asked the young girl at desk to repeat what was typed on the report, as she was too embarrassed to admit she couldn’t read it/understand it fully herself. She just wanted confirmation on what they had done to her car.The girl was hostile and refused any assistance, repeating “its all on the paper”. My sister pleaded that she just read it out loud to her but no this was too much of an ask. My sister left crying and embarrassed. She let the dealership know of what had happened and that she was not happy - got NO response from it. She was over charged $50 on products that should have been double checked/confirmed with customer before going ahead.This business is lazy and unprofessional, proper training clearly needs to be administered. All I could think after being told this was, “would this young girl act this way if an elderly person asked?”Do better!

Couldn't have been easier getting my car serviced. Full transparency regarding issues to be rectified and I wasn't pressured into paying for extra services or parts immediately like I've experienced in the past with other mechanics. Was also nice to be able to pay and view the quote online.

If you are considering purchasing, servicing or maintaining your vehicle here then think again!Purchased my vehicle here over 2 years ago and whilst the purchasing stage of the process was relatively stress free, the ongoing after care, maintenance and servicing has sadly, not been!Despite the multiple Service Managers this place has had, the customer service of this joint is disgusting! To the point I have had no choice but to lodge formal complaints with Jeep Australia for further investigation and consideration.I used to have my vehicle service here regularly until one particular service, specific fault codes were just cleared from my vehicle and I was given no explanation as to what these codes related to other than, we’ve cleared them. Some months later, I am now having to have this specific part replaced (costing over $5k) which could’ve been prevented if Jeep had of explained the fault codes to me at this particular service interval.Despite emailing the so called “service department” dedicated email address, the response times back to these emails are shocking if you’re even lucky to get a response.Also, I booked my vehicle in for a “safety recall” as per a letter I received from Jeep Australia, which I had to wait a month to get an opening for the job. Heavily pregnant, I arrive to drop the vehicle off for this safety recall, am told the job will take 2-3 hours depending on availability of the mechanics in the workshop, to be phoned up less than 30 minutes of dropping the vehicle off to be told the vehicle has already had the recall done. A little bit of customer service in this situation could have avoided an unnecessary 60km round trip to Jeep only to be told I don’t actually need this recall done. Absolutely shonky customer service.Do yourself a favour, find a better dealership cause this one won’t do you any favours whatsoever!

Great service from salesperson Arjun to DP Kyle. Very accommodating, test drive in all the models available. Easy transaction. Thank you

Great service, car was completed on time and also very clean when returned. Well done to Ben and the service team!

I must say 1 star is too much for this review.Ever since I bought the car in november 2021 have requested a sun visor replacement a month later as it was damaged before sale.Have been told the parts have been ordered and that I would be informed when it arrives. 6 months later no answer from this place. Sent multiple emails and calls to be able to get them to finally order it and get an appointment for the replacement.A month later, the parts arrives and I get a booking for it. Drove 40 minutes to get there only for them to tell me they ordered the wrong parts after my car has been there for some hours.Now got told that i will be contacted by the end of the month.Very bad service.Do yourself a favour and not have any business with them.P.SMy first bad review

Never seen worst customer service than this dealership in my 13 years in Australia. Bought couple of new cars before cheaper than what I bought from this dealership but there customer service is much more better than this. No regards for customer at all. One of the sale guy who sell us car has not come back to us for one query which I left around 2 months ago. I will never go back to them even if they are the only one in Perth who had the car which I want.

The team at Osborne Park are lovely!!Nice clean interior and friendly staff!!The customer service department went above and beyond to make sure everything went as smoothly as possible from the moment I walked through the door to purchasing my vehicleKeep up the good work guys!